Rollo Carpenter, a chatbot programmer, hopes to automate the high-level functions too, by developing software that can directly replace human operators.
ECONOMIST: Monitor: Call and response | The
Mr Carpenter is now working with a large Japanese call-centre company to develop a chatbot operator.
ECONOMIST: Monitor: Call and response | The
His chatbot, called Jabberwacky, has been trained by analysing over 10m typed conversations held online with visitors to its website (see jabberwacky.com).
ECONOMIST: Monitor: Call and response | The
Dr Brahnam has also found that the appearance of the chatbot's on-screen persona, or avatar, has a significant impact on how much abuse is levelled at it.
ECONOMIST: Monitor: Call and response | The
But for a chatbot to pass itself off as a human agent, more than ten times this number of conversations will be needed, says Mr Carpenter.
ECONOMIST: Monitor: Call and response | The
This has been developed through conversations with millions of people since 1997 and has twice won the Loebner prize for the most human-like chatbot.
这个通过和几百万人交谈开发的机器人始于1997年,并因最近似人类而两次获得勒伯纳(Leobner)奖。
Meet your new colleague, Mr Chatbot!
认识你的新同事:聊天机器人!
Get ready to welcome your new colleague, Mr Chatbot!
可能某天你要欢迎新同事- “聊天机器人先生”。
About the same time as AlphaGo's triumph, Microsoft's "chatbot" took a bad turn.
大约在 AlphaGo 获胜的同一时间,微软的“聊天机器人”出现了一个糟糕的情况。
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